FAQ

FREQUENTLY ASKED QUESTIONS

Are the shoes authentic?

All of our shoes are 100% authentic. We buy all our shoes from authorized retailers.
( we are not affiliated with Nike or Vans)

Can shoes, bags, wallets etc be custom made to order?

Yes, please contact us for a free quote.

Are the shoes and bags etc painted or printed?

All of our custom items are individually hand-painted with top quality specialised paint.

Will the paint come off?

We use the highest quality paints and finish which is waterproof, crack-proof , tough and it is also very soft to touch.(feels just like leather) The paint will not fall off and with normal use should last the life of the shoes. Please expect normal wear and tear as with any shoe, bag or wallet.

Is the paint waterproof?

Yes the paint itself is waterproof and to be 100% certain we also finish all our customs with a waterproof sealer.

How long will it take to get my order?

Some designs are in stock and will ship immediately, whereas some are painted to order, as this takes some time, standard Shipping turnaround time is approx. 5-7 business days from when you place your order. Tracking is available with all orders. During peak holidays such as Christmas we get very busy so please allow an extra few days for your order.

Where are you located?

We are in Heddon Greta, NSW. Mad Alice is a brand name of Alison Arts. www.alisonarts.com.au
Please see our contact page for more info.

Do you accept returns?

We can accept returns if there is a manufacturer fault. We also accept returns for wrong sizing on our set themes. If you have any questions about sizing or themes, please contact us before ordering. 

What payments do you accept?

Bank Transfer , PayPal and Afterpay. Cash is also an option if you are collecting from our studio. 

Do you ship internationally?

Not at this stage