FREQUENTLY ASKED QUESTIONS
ARE THE SHOES AUTHENTIC?
All of our shoes are 100% authentic.
We are NOT affiliated with any other shoe company or brand.
Every shoe is lawfully purchased at full retail. We then add our own custom artwork before selling.
CAN I REQUEST A CUSTOM DESIGN ?
Yes, please see the “DESIGN YOUR OWN” section of our shop.
CAN I SEE PROGRESS SHOTS OF MY SHOES?
Unfortunately we can not send progress shots of your order.
Pictures of the finished shoes will be published on our social media pages.
WHAT SIZES ARE THE SHOES LISTED IN?
All of our customs are listed in US sizing. Please check the size charts for the brand of shoe you are ordering, We also strongly recommend that you measure your feet to get accurate sizing. If in doubt go and try some on in a retail outlet .
VIEW SIZE CHARTS HERE
DO YOU OFFER A WARRANTY?
We offer a 12 month warranty on all our custom work. Please see our terms and conditions for more info.
CAN I EXCHANGE IF I BUY THE WRONG SIZE?
We strongly recommend that you measure your feet to get accurate sizing. However we do understand that mistakes can be made so we will exchange them if you make a mistake with the sizing. Please see our terms and conditions for more info.
WILL THE ARTWORK COME OFF?
We use the highest quality paints and materials. The finish is flexible, waterproof, crack-proof and tough. It is also very soft to touch. (feels just like leather)
The artwork will not fall off and with normal use should last the life of the shoes.
Please expect normal wear and tear as with any shoe, bag or wallet.
IS THE DESIGN WATERPROOF?
Yes the design itself is waterproof and to be 100% certain we also finish all our customs with a waterproof sealer.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Some sizes are in stock and can be painted immediately, whereas some have to be ordered, as this takes some time, turnaround time is approx 3-4 weeks from when you place your order. (N.B It can sometimes take longer than this depending on the design requested and our current work load.)
If you require the shoes for a specific date please let us know when ordering.
Tracking is available with all orders.
During peak holidays such as Christmas we get very busy so please allow an extra week for your order.
HOW MUCH IS DELIVERY?
We offer FREE stand delivery. Express overnight delivery is also available and is calculated at checkout.
WHERE ARE YOU LOCATED?
We are in NSW, Australia.
Please see our contact page for more info.
DO YOU ACCEPT RETURNS?
We do not offer returns however we do offer a customer satisfaction guarantee so that you get a top quality product in the correct size.
What payments do you accept?
We have a number of secure payment options including POLI Bank Transfer ,Credit Card, PayPal and Afterpay. Cash or card is also an option if you are collecting from our studio.
DO YOU SHIP INTERNATIONALLY?
Yes we do.