FAQ

All of our shoes are 100% authentic. We are not affiliated with any other shoe company or brand. Every shoe is lawfully purchased at full retail, and we then add our own custom artwork before selling.

We include authentication details with your purchase.

Yes, please see the Design Your Own section of our shop.

Unfortunately we can not send progress shots of your order. Pictures of the finished shoes will be published on our social media pages.

All of our customs are listed in US sizing. Please check the size charts for the brand of shoe you are ordering. We also strongly recommend that you measure your feet to get accurate sizing — if in doubt, go and try some on in a retail outlet.

Sizes might be converted into their equivalent Women’s / Youth’s or Men’s, for example:

• 6.5Y – 8W
• 8.5M – 10W

Please refer to the size guide provided on the listing.

We use the highest quality paints and materials. The finish is flexible, waterproof, crack-proof and tough — it’s also very soft to touch, feeling just like leather.

The artwork will not fall off and with normal use should last the life of the shoes. Please expect normal wear and tear as with any shoe, bag or wallet.

Yes, the design itself is waterproof, and to be 100% certain we also finish all our customs with a waterproof sealer.

Some of our custom shoes include non-painted designs, which are covered by our customer satisfaction guarantee.

1. We use professional quality commercial-grade printer/cutting machines that print with weatherproof ink and accurately cut out each image precisely (not home desktop inkjets with water-based ink and craft cutters).
2. The ink itself is water, scratch and UV resistant for up to three years outdoors. We print on professional-grade vinyl that is specially designed to be applied to leather (not craft-quality iron on).
3. We use commercial-grade heat presses that apply the transfer at very high temperatures.
4. We also add an additional waterproof finisher for extra durability — it is not the only waterproof layer.

Some sizes are in stock and can be painted immediately, whereas some have to be ordered, which takes some time — turnaround time is approximately 2–3 weeks from when you place your order. (Note: it can sometimes take longer than this depending on the design requested and our current work load.)

If you require the shoes for a specific date, please let us know when ordering and we will do our best to get them to you in time.

Tracking is available with all orders — see our Track My Order page. During peak holidays such as Christmas we get very busy, so please allow an extra week for your order.

We offer free standard delivery. Express delivery is also available and is calculated at checkout. Please note that this doesn’t change the turnaround time for custom shoes, only the delivery time.

We are in NSW, Australia. Please see our contact page for more info.

Yes we do. All international deliveries are quoted at checkout.

You will receive an email confirming your order, and an email with your concept design if you ordered one — we usually send this just before we begin customising your shoes. You will then receive an email on completion with a tracking number for delivery.

We don’t often contact you at any other time unless there is a problem with your order.

We offer a 12 month warranty on all our custom work. Please see our terms and conditions for more info.

We strongly recommend that you measure your feet to get accurate sizing. However, we do understand that mistakes can be made, so we will exchange them if you make a mistake with the sizing. Please see our terms and conditions for more info.

We do not offer returns on change of mind, however we do offer a customer satisfaction guarantee so that you can exchange and get a top quality product in the correct size. See here.

We have a number of secure payment options including Bank Transfer, Credit Card, PayPal and Afterpay. Cash or card is also an option if you are collecting from our studio. Afterpay is also available to Canada and the UK.