FAQ

FREQUENTLY ASKED QUESTIONS

Are the shoes authentic?

All of our shoes are 100% authentic. 
We buy all our shoes from authorized retailers or directly from Nike.
( we are not affiliated with Nike or Vans)

Can shoes be custom made to my request?

Yes, please see the “Design my own” section of our shop.

Are the sneakers painted or printed?

All of our customs  are individually hand-painted with top quality specialised paint.

Will the paint come off?

We use the highest quality paints and finish which is waterproof, crack-proof , tough and it is also very soft to touch.(feels just like leather) The paint will not fall off and with normal use should last the life of the shoes.
Please expect normal wear and tear as with any shoe, bag or wallet.

Is the paint waterproof?

Yes the paint itself is waterproof and to be 100% certain we also finish all our customs with a waterproof sealer.

How long will it take to get my order?

Some sizes are in stock and can be painted immediately, whereas some have to be  ordered, as this takes some time, turnaround time is approx 2-3 weeks  from when you place your order. Tracking is available with all orders. During peak holidays such as Christmas we get very busy so please allow an extra few days for your order.

Where are you located?

We are in Heddon Greta, NSW. 
Please see our contact page for more info.

Do you accept returns?

We can accept returns if there is a manufacturer fault or an error with our painting. We can not accept returns for wrong sizing. If you have any questions about sizing or themes, please contact us before ordering. 

What payments do you accept?

POLI Bank Transfer , PayPal and Afterpay. Cash or card is also an option if you are collecting from our studio. 

Do you ship internationally?

Yes we do. Shipping will be calculated automatically from your address at the checkout