Shipping Policy

ready to ship custom sneakers

Our goal at Mad Alice is to provide you with the best shipping option, no matter where you are. We deliver shoes worldwide and strive to find top-quality delivery services.

When you order customized shoes, the process has two steps:

  1. ORDER PROCESSING: If we don’t have the style and size you’ve ordered in stock, we order them from a trusted retailer. Once they arrive, we customize them according to your order.

  2. DELIVERY: Once your shoes are ready, we schedule their delivery. Orders over $100 receive free delivery. The time it takes to arrive depends on your location. Check below for estimated delivery times:


      • NSW (2-3 business days)
      • ACT (4-11+ business days)
      • VIC (3-5 business days)
      • NT (8-11+ business days)
      • QLD (3-5 business days)
      • SA (5-6 business days)
      • TAS (4-6 business days)
      • WA (6-8 business days)
    • NEW ZEALAND: 7-12 business days

    • USA: 10-18 business days

    • CANADA: 10-18 business days

    • UK: 12-22 business days

For other countries, please contact us for estimated delivery times.

We offer FREE standard shipping for orders over $100 AUD in Australia and New Zealand.

International Shipping is available as a flat rate to anywhere in the world at the checkout.

Express shipping is available as a flat rate at the checkout.

Please note that our shipping estimates will change due to  public holidays, weather delays, and unexpected events.

Tracking your parcel:

We provide a tracking number in an “order completed” email once your order is dispatched.
To ensure a smooth process, regularly monitor your parcel using the provided tracking number.

Once shipped, it is your responsibility to track the package.  You will also need somebody home to receive it when it arrives.